Refund Policy

1. Eligibility

Customers may be eligible for a refund under the following circumstances:

  • The purchased product or service is defective or damaged upon receipt.
  • The product or service does not match the description on the website.
  • The customer experiences technical issues preventing the use of a digital product.

2. Refund Process

To request a refund, customers must contact our customer support team at info@energyeducators.com.au within 90 days of the purchase date. Customers should provide the order number and a detailed explanation of the issue.

3. Timeframe

Refunds will be processed within (number of days) days after the approval of the refund request. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment method.

4. Exceptions

Refunds will not be provided under the following circumstances:

  • Change of mind or dissatisfaction with the product or service.
  • Failure to meet eligibility criteria as outlined in this policy.
  • Unauthorised use or reproduction of digital products.

5. Contact Information

For refund inquiries or assistance, please contact our customer support team at
info@energyeducators.com.au

6. Changes to Refund Policy

Energyeducators.com.au reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

7. Limitation of Liability

Energyeducators.com.au is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website.

8. Governing Law

This Refund Policy is governed by the laws of the Victorian state in Australia, and any disputes will be resolved in accordance with these laws.

Contact Us

Contact Us
Tower 4 Level 17/727 Collins St, Docklands VIC 3008
Call (03) 7048 6444
Monday to Friday: 9 am – 8 pm Saturday to Sunday: 10 am – 5 pm
Our Certificate
Approved Partner VEU
Licence
A2195
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